Fresh Farm Naturals is committed to providing quality dehydrated powders, herbal powders, spice powders, vegetable powders, and natural products processed under hygienic conditions. Due to the nature of our products, returns and refunds are subject to the policy mentioned below.

As our products belong to food-grade, herbal, and natural categories, returns or exchanges are generally not accepted once the order has been delivered and accepted by the customer.

Customers are requested to carefully review product details, specifications, quantity, and packaging requirements before placing an order. Bulk buyers are advised to request samples for approval before confirming large commercial purchases.

Refunds, replacements, or return requests may only be considered under the following conditions:

• Wrong product delivered
• Damaged or leaked packaging at the time of delivery
• Manufacturing defects
• Incorrect quantity supplied
• Product received in physically damaged condition during transportation

Any issue regarding the order must be reported within 24 to 48 hours from the time of delivery. Customers must provide proper supporting evidence such as clear photos, videos, packaging images, invoice copies, and batch details for verification purposes.

Fresh Farm Naturals reserves the right to inspect and verify the complaint before approving any replacement, refund, or return request. Claims raised after the specified reporting period may not be accepted.

No refund or return will be accepted for:

• Improper storage after delivery
• Change of mind after purchase
• Minor color, aroma, texture, or batch variations due to natural products
• Products already opened, used, or partially consumed
• Delays caused by courier or transportation partners beyond our control
• Incorrect shipping details provided by the customer

Approved refunds, if applicable, will be processed through the original payment method or bank transfer within a reasonable processing period after verification and approval.

Shipping charges, handling charges, taxes, and packaging costs are generally non-refundable unless the issue is caused by Fresh Farm Naturals.

Customers are advised to store products in a cool, dry, and hygienic environment immediately after delivery to maintain product quality and shelf life.

Fresh Farm Naturals reserves the right to modify, update, or change this Refund & Return Policy at any time without prior notice.